Shipping may cost up to $15.95 within United States and Canada.
WEBSITE RETURN POLICY
Books and merchandise purchased online may be returned provided they are in new, original sealed packaging, unused, salable like new condition products.
No returns on books marked non returnable on the website, sale, or holiday items. We accept returns for store credit or exchange only within 7 days of online purchase with a receipt.
To cancel your purchase after ordering, within the seven-working-day contact firstname.lastname@example.org, stating the reason for the return. Contact us with the details and we will do our best to satisfy you.
Damaged Goods: If your merchandise is damaged upon arrival save all contents and packing materials and contact us within 3 business days. Failure to do so voids any responsibility we may have had.
Cancellations: This company works to ship orders as quickly as possible. For this reason, we cannot guarantee that we will be able to cancel your order after it has been placed. If you need to cancel your order please call us ASAP (same business day of placing your order) at (757) 741-5256 and we will do our best to cancel your order. If your order has already shipped, please see our Returns policy for further instructions.
Our products are through a third party print on demand company, which means that all products are unique and produced only once ordered.
This also means the returns and exchanges are not supported if customer ordered the wrong size, color, or simply changed their mind.
However, in case of a damaged product or a manufacturing error, our third party offers a free replacement or a refund if you contact us within 30 days of product delivery. Our company will get in touch with our third party team and follow their guidelines in using "submit issue" form to resolve matter.
To speed up the resolution of the issue, please ensure that you provide the necessary photo or video evidence when contacting us.
An issue with the quality of the printA clear photo of the received product laid on a flat surface in which the design and the issue are clearly visible in a single frame.
An issue with the print placement (distance from collar, off-center, etc.)
A clear photo of the received product laid on a flat surface where the incorrect placement is shown with a ruler/measuring tape.
For DTG products, there is a tolerance of 0.5" for print placement.
Print in the wrong areaA clear photo of the product you received, folded in a way that clearly displays both sides.
Wrong productA photo of the product that was received, with the size tag clearly visible as well.
An issue with the product (incorrect size, brand, quality)A clear photo of the received product where the design, issue, and/or size tag are clearly visible in a single frame.
A product sizing issue (manufacturer’s defect)
A clear photo of the received product being measured according to the measurements provided in the catalog’s size chart. Both the print and the measurement should be clearly visible and the garment should be laid on a flat surface.
The tolerance is +/- 1” for adult garments and +/- 0.5” for baby clothing.
An issue with an electronic device (manufacturer’s defect)A video or photo where the issue is clearly visible or shown, and demonstrate the troubleshooting steps being performed.
Delivery-related product damage
A photo or video of the received product where the package and the issue are clearly visible.
Reprinted item has the same issue as the original item
A photo or video of both the original and reprinted item in the same frame where the issue is clearly visible.
If there’s an issue affecting multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation purposes.